Terms Of Service
Terms of Service | YUEHAO TRADE LIMITED .
Your Guide to Ethical Fashion—Sustainable, Transparent, and Fair
Welcome to YUEHAO TRADE LIMITED, where fashion meets responsibility. By accessing or using our website, mobile app, or services, you agree to these Terms of Service (“Terms”). We’re committed to transparency, sustainability, and fairness—just like our coats and dresses. Read carefully to understand your rights and obligations.
1. Welcome & Scope of Services
YUEHAO TRADE LIMITED provides a platform for purchasing sustainable apparel, accessing exclusive content (e.g., styling guides, virtual fashion shows), and participating in our circular economy initiatives (e.g., recycling programs). By using our services, you agree to:
- Follow our Code of Conduct (e.g., no reselling of pre-loved items without authorization).
- Support our sustainability goals (e.g., opt for carbon-neutral shipping or recycled packaging).
2. Account Creation & Management
- Eligibility: You must be at least 18 years old to create an account.
- Account Security:
- Use a valid email and password.
- We’re not responsible for unauthorized access to your account.
- Data Privacy: Your account information is protected under our Privacy Policy.
3. Orders & Payments
- Product Descriptions: Prices, sizes, and materials are accurate at the time of purchase. We reserve the right to correct errors.
- Payment Methods: Accepted via Stripe, PayPal, and bank transfers. YUEHAO TRADE LIMITED does not store credit card details.
- Refunds:
- Pre-orders: Refundable if canceled within 7 days.
- Custom-made dresses: Non-refundable once production begins.
- Returns: Follow our Shipping & Returns Policy for full refunds/exchanges.
4. Shipping & Returns
- Delivery timelines: 7-14 business days for standard shipping; 48 hours for express.
- Damage/Loss: Report within 48 hours for free replacement.
- Sustainability承诺:
- 100% carbon-offset delivery.
- Return packaging reused or recycled.
5. Intellectual Property
- Brand Assets: YUEHAO TRADE LIMITED owns all trademarks, logos, and designs (e.g., “Coats & Jackets” product lines). Unauthorized use is prohibited.
- User Content: You retain rights to photos/videos shared on social media, but YUEHAO TRADE LIMITED may feature them for promotional purposes with credit.
6. Liability & Warranty
- Warranty: Products are guaranteed against manufacturing defects for 6 months.
- Limitation of Liability:
- YUEHAO TRADE LIMITED is not liable for indirect damages (e.g., lost profits, emotional distress).
- Custom-made items: No refunds if customer-provided measurements are incorrect.
7. Sustainable Practices
- Material Transparency: Scan product QR codes to view eco-certifications (e.g., GOTS, Fair Trade).
- Carbon Footprint: We disclose emissions for every purchase on your receipt.
- Charity Partnerships: 5% of profits from “Pre-Loved” resale collections go to environmental NGOs.
8. Changes to Terms
We may update these Terms to improve sustainability efforts or user experience. Notice will be sent via email or website banners. Continuing to use our services means you accept the updated terms.
9. Contact & Disputes
- Questions: Email [email protected] or call 16756794628 (Copenhagen office).
- Dispute Resolution: Agreements are governed by Danish law. Mediation via the Green Business Council is required before litigation.
10. About YUEHAO TRADE LIMITED
We’re a Copenhagen-based company passionate about sustainable fashion. Our mission? To make ethical clothing accessible to everyone, while protecting people and the planet.
“Fashion has the power to change the world—let’s start with our sleeves.” — Mia Andersen, CEO
Effective immediately. Valid across all YUEHAO TRADE LIMITED subsidiaries and partner regions.