Shipping & Returns
Shipping & Returns | YUEHAO TRADE LIMITED
Your Journey to Sustainable Fashion, from Door to Door
At YUEHAO TRADE LIMITED, we believe fashion should transcend borders and budgets—without compromising our planet’s future. Our shipping and returns program is designed to deliver convenience, transparency, and environmental responsibility, ensuring every step of your purchase aligns with our mission to “Make Fashion Respectful.”
1. Fast & Eco-Friendly Shipping
Why Choose Us?
- Global Reach with Green Logistics:
Partnering with GreenPort Logistics, a leader in carbon-neutral shipping, we guarantee delivery within 7-14 business days across 50+ countries. Air freight is reserved for urgent orders, while 60% of shipments use ocean routes powered by renewable energy. - Free Standard Shipping:
Enjoy complimentary standard shipping on orders over $150. For returns, rest assured—our reverse logistics are 100% carbon-offset. - Track Your Order:
Use our Blockchain-powered tracking system to monitor your shipment’s journey, from factory to wardrobe. Scan the QR code on your packing slip to see real-time updates and even carbon emissions saved.
Pro Tip: Sign up for our Express Delivery service ($25 extra) and receive your order in 48 hours—ideal for last-minute events or gift-giving!
2. Hassle-Free Returns
We Make It Right—If It’s Not Right, We Fix It
YUEHAO TRADE LIMITED is committed to customer satisfaction and sustainability. Here’s how we handle returns:
- 30-Day Free Return Policy:
Return any unworn, undamaged item within 30 days for a full refund or exchange. Note: Accessories and custom-made dresses may have a 14-day window due to production timelines. - No Restocking Fees:
We cover all return shipping costs to minimize waste. Use our prepaid return labels included in every package. - Resell or Reuse, Never Landfill:
Returned items are either:- Refurbished: Sent to our in-house tailors for resale as “Pre-Loved” collections (up to 30% discount).
- Recycled: Broken-down fabrics are transformed into new materials, such as insulation for homes or biodegradable packaging.
- Charity Donation: Unsalvageable items are donated to organizations like Redress or Patagonia Worn Wear.
How to Return:
- Visit our Returns Portal and print a prepaid label.
- Pack the item in its original box (reuse packaging to reduce waste!).
- Drop it off at any GreenPost locker or schedule a pickup.
3. Sustainability in Every Step
Our Environmental Promise
- Zero Single-Use Plastics:
All packaging uses compostable materials or recycled ocean plastics. Did you know? Our boxes are 75% biodegradable and can be planted as seed paper after use! - Waterless Printing:
Shipping labels and invoices are printed with waterless ink, saving 2 liters of water per order. - Incentivize Responsible Choices:
Customers who opt for carbon-neutral shipping or recycled packaging earn 10% off their next purchase.
4. Customer Support Excellence
24/7 Assistance, Any Language, Any Issue
Our team of sustainability-focused customer specialists is here to help:
- Live Chat: Available on our website and mobile app.
- Multilingual Support: Service in 20+ languages, including Mandarin, Arabic, and Spanish.
- Return Guarantees:
- If your item is lost or damaged during transit, we’ll replace it free of charge.
- Late deliveries? Contact us within 48 hours for a $15 store credit.
5. BONUS: YUEHAO TRADE LIMITED Rewards Program
Earn points for shipping and returning responsibly!
- Earn 1 Point per $1 Spent on purchases.
- Earn 3 Extra Points for using recycled packaging or opting for carbon-neutral shipping.
- Redeem Points: Unlock discounts, exclusive access to VIP sales, or donations to environmental causes.
Our Impact
Real Numbers Behind Our Commitment
- 92% of Returns Are Recycled or Resold (vs. industry average of 30%).
- 1,200 metric tons of CO2 Saved Last Year through green logistics and packaging innovations.
- **$500K+ Allocated Annualy** to charity partnerships for circular fashion advocacy.
Join the Movement
Shipping and returns are more than transactions—they’re opportunities to create impact. By choosing YUEHAO TRADE LIMITED, you’re not just buying a coat or a dress; you’re supporting a system that values people, profit, and the planet equally.
“Fashion shouldn’t leave a footprint.” — Mia Andersen, CEO
Need Help?
Contact us at 16756794628 or email [email protected]. Follow us on YUEHAO TRADE LIMITED for styling tips and sustainability updates!